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Vishwak

Remote Infrastructure Management, Remote Infrastructure Management(RIM) Services

Remote Infrastructure Management

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HelpDesk

Internet & Data center estimation puts more than 85% of the IT infrastructure management business spread over the globe can be managed remotely. Vishwak provides 24 x 7 Remote Infrastructure Management (RIM) to support global time zones in ensuring customers business are running all the time. Vishwak’s RIM offerings include the monitoring and management of critical IT infrastructure, IT Service Desk and Professional Services (Consultancy, Implementation and Management).

IT Managed Services
  • Server Management
  • Database Management
  • Web Portal Management
  • Desktop management
Professional Services
Architecting and Implementation of
  • Microsoft Exchange
  • Cloud Services
  • Office 365
  • Windows InTune Desktop Management
IT Monitoring Services
  • Server Monitoring
  • Database Monitoring
  • Web Application Monitoring
IT Managed Services
Server Management

Vishwak Server Management is designed to address enterprise server platform needs from the architecting, deployment, optimization and migration. Our Expertise ensures better utilization, increased performance and improved system availability / uptime.

Vishwak work as part of your team to help regain and retain control over server infrastructure and reduce overall infrastructure costs.

Our consolidation services help optimize your server infrastructure by centralizing business- critical applications and servers.

Services Offered
  • Server Monitoring and Management
  • Performance Management
  • Capacity Analysis and Forecasting
  • Root cause Analysis
  • Troubleshooting
  • OS hardening and Security Management
  • Patch Management
Web Portal /Application Management
Today, organizations are reliant on Web-enabled solutions and infrastructure for scalable, flexible and collaborative business processes. The increasing automation of business critical processes within Web enabled applications have given rise to demand for robust operational and support frameworks to continuously update and support web application infrastructure. Web services will continue to catalyze software innovation and standardization by integrating third-party applications, tools and services, providing organizations with greater agility and flexibility in the deployment of these vital business applications.

Services Deliverables

  • Web Server Availability Monitoring and Management
  • Performance Management
  • Capacity Analysis and Forecasting
  • Traffic Load Management
  • Alert Notification
  • Root cause Analysis and Troubleshooting
DB Management
We have all our critical information in DB, it is imperative that DB should function smoothly without blocks which is necessary for all your IT Operations.Vishwak expertise extends globally, with support available on-site or through offshore center located in Chennai. Our database services provide you a secure, optimal management and increased database productivity. These services range from database design and enhancement to installation / upgrades, backup / restoration and performance and capacity management. Our Database Administration experts continuously monitor, manage the database environment and function as an extended arm of your organization.

Services Deliverables

  • Database Monitoring and Management
  • Performance tuning
  • Updating Patches
  • Availability Status
  • Upgrades and migrations
Professional Services
Microsoft Exchange Server and Lync 2010 Support and Consulting

Email and collaboration is critical to the success of your business. We can help you to solve your business challenges with a wide variety of messaging solutions that are designed on Microsoft Exchange Server platform.

Our Microsoft Certified Engineers and Consultants have more than 5 years of experience in designing, installing and supporting email solutions for Enterprises and SME’s. We offer affordable Microsoft Exchange Support and Consulting services and support to ensure that your email system maintains good health and uptime.

  • Setup, monitor and manage Microsoft Exchange Server in your organization
  • Microsoft Exchange Server Migration from older version or other messaging solution
  • Consult, implement and support email security and virus protection
  • Solution for remote and mobile email access
  • Consult, build, implement and support fault-tolerant messaging systems including backups, restores and disaster recovery planning
  • Extend messaging services support to client desktops by running internal help desk system and providing remote desktop support
  • Design and Deploy Unified Communication with Interoperability ( Lync 2010)
Cloud Services
Vishwak positions as a preferred partner through its set of Cloud Computing services with an aim to help its customers identify the cloud service options that are relevant to their needs with the cloud services providers. Vishwak helps its customers with migration from their existing set-up to private cloud delivery models.

Services Delivered

  • Strategic Assessment
  • Design and Deployment
  • Service Management

Technology Specialization

  • Amazon
  • Windows Azure
Office 365 -Solution Partner

We are one of the solutions Partner for Microsoft Office 365 support services. We help the customers get deployed with Office 365 and customized to meet customer’s needs.

Microsoft Office 365 is designed to meet the needs of all organizations – from sole proprietors to small, mid-sized and large businesses and from government agencies to educational institutions. Microsoft Office 365 helps organizations save time, money and free up valued resources, it is simple to use and easy to administer, all backed by the robust security and guaranteed reliability you expect from a world-class service provider.

Windows InTune Desktop Management (Cloud based PC management)

Microsoft introduces a low cost and easy to manage cloud-based solution to remotely manage your office desktops fleet, keeping them secure and updated.

Windows Intune is a comprehensive solution that combines the Windows Intune Cloud service for PC management and malware protection with a Windows 7 Enterprise upgrade subscription. Working with Vishwak, a Microsoft Gold Certified Partner, makes it easy to set up and requires no server infrastructure.

Services Delivered

  • Manage Updates
  • Protect PCs from Malware
  • Proactively Monitor PCs
  • Provide Remote Assistance
  • Track Hardware and Software Inventory
  • Set Security Policies
IT Monitoring Services
Server Monitoring

Vishwak Server Monitoring solution monitor core server resources (CPU, memory, disk, event logs, counters, etc.) and enable centralized management of remote processes and services (i.e. automated and manual start/restart/stop). The solution also offers packaged monitoring for a wide variety of server configurations (i.e. web, email, database, etc.).

Supported platforms: Windows, Linux.

Database Monitoring
Vishwak Database Monitoring solution monitors a wide array of availability and performance metrics for supported database servers. Additionally, to provide visibility of service quality as experienced by end-user, the solution monitors remote database query response times and transaction rates.

Supported Database Systems: MySQL, MS SQL

Application Monitoring

Vishwak Application Monitoring solution monitors a wide array of availability and performance metrics for supported application servers.

Supported Applications: Microsoft Exchange, Active Directory, IIS etc.

remote-infrastructure-monitoring

Vishwak Infrastructure services ensure that your IT infra. and applications are designed, managed and operated on 24/7, ensuring that you have a highly secure environment. Vishwak Global Delivery Model ensures that all this is done within your time and budget.

The Service delivery framework has been standardized against customizable technology platforms, trained and qualified personnel, ITIL compliant processes, automation tools, with a robust and high availability infrastructure.

ITIL Process Frame work: Vishwak strictly follow ITIL process framework and have process-based set of best practices for IT Service Management.

Qualified Professionals: Vishwak has a rich pool of multi-level professionals who have wide experience in multi-vendor products and web portals domain.

Comprehensive Tools Availability: Vishwak is equipped with leading software tools for proactively monitoring and managing of customer’s complete IT infrastructure independent to Customer specific.

 
Adobe
Microsoft Partner
Honeywell
Amazon Web Services